Consumer Rights and Withdrawal

Last updated: 27 August 2026

This page explains the baseline rights that apply when an individual orders services from sajdoko:: for purposes outside their trade, business or profession.

Who this is for: these rules apply to consumers. If you order on behalf of a business or profession, the accepted quote and Terms of Service apply, rather than the statutory 14-day consumer right.

Information before the contract

Before accepting a distance order, the quote or contract clearly gives you:

  • the main characteristics and scope of the service;
  • our identity and contact details;
  • the total price or calculation method, including taxes and additional costs;
  • payment, performance, delivery and complaint procedures;
  • the duration, renewal and ending rules for recurring services;
  • the withdrawal right and any applicable exception.

Confirmation of the contract and relevant information is provided by email or another durable format before the service begins.

The fourteen-day withdrawal right

When a service contract is concluded at a distance or away from business premises, you may withdraw within 14 days from the day the contract is concluded, without giving a reason. Before the period expires, send a clear statement to [email protected] or use the model form below.

Keep the email or other proof of sending. If the mandatory withdrawal information was not supplied, the law may extend the period.

When you ask us to start within fourteen days

Projects often need to begin promptly. In that case, we ask for an express statement that you want the service to start during the withdrawal period.

If you withdraw after work has started at your request, you pay only a proportionate amount for the service performed up to your notice. If the service is fully performed after your prior express consent and acknowledgement that the right ends on full performance, the withdrawal right ends.

Main exceptions

The withdrawal right does not apply, among other cases, where:

  • the service has been fully performed following the consumer’s express consent and acknowledgement;
  • non-physical digital content began to be supplied following express consent and acknowledgement that the right would be lost;
  • another statutory exception applies to the particular supply.

The fact that a website or system is made to your requirements does not by itself remove the right from a service contract. Any exception is assessed against the contract’s nature and mandatory law.

What happens after withdrawal

Where withdrawal is valid, we refund the payments that must be returned without undue delay and no later than 14 days after notice. We use the same payment method unless you expressly agree otherwise and incur no fee.

If you requested an early start, only the proportionate value of work lawfully completed before notice may be deducted from the refund.

Model withdrawal form

Complete and send this text only if you wish to withdraw. You may copy it into an email or print it.

To: sajdoko::, represented by Sajmir Doko, Tirana, Albania
Email: [email protected]

I/We hereby give notice that I/We withdraw from my/our contract for the following service:

Service: ________________________________________________

Order / contract date: ____________________________________

Name of consumer(s): _____________________________________

Address of consumer(s): __________________________________

Date: ____________________

Signature (only if sent on paper): ___________________________

Send a withdrawal notice by email.

Complaints and other rights

First send your complaint to [email protected], identifying the project, the problem and the remedy requested. We reply in writing and try to resolve the matter in good faith.

This page does not limit any mandatory guarantees, remedies or other rights available under Albanian consumer law.