Terms of Service

Last updated: 27 August 2026

These terms explain the baseline rules when sajdoko:: builds a website or software system, performs SEO work, or provides maintenance, domains and hosting.

Your project agreement comes first. The written quote, order or contract we accept defines the scope, price, timing and project-specific terms. If it conflicts with this page, the project-specific document takes precedence.

Who we are

sajdoko:: is represented by Sajmir Doko and operates from Tirana, Albania. Our public contact details are [email protected] and +355 69 635 5589. In these terms, “we” means sajdoko:: and “you” means the person or business ordering the work. Provider identification details are published in the Legal Notice.

Quotes and scope

Every project begins with a written quote. It describes what is included, what is excluded, the price, milestones, required materials and expected timing. Indicative prices on the website are not binding quotes.

Unless it says otherwise, a quote remains valid for 30 days. Work begins once you accept it in writing and make the required initial payment.

If a requirement, integration or volume appears after work begins and was not within scope, we explain the price and timing impact before doing it. We do not add charges without approval.

Price and payment

For fixed-price projects, the standard structure is 50% before work starts and 50% when the agreed work is ready for deployment, unless the quote uses different milestones. Currency, payment method and invoice due date are stated in the quote or invoice.

  • Third-party costs (domains, hosting, licences, APIs or external services) are approved in advance and paid by you unless the quote expressly includes them.
  • Recurring services are paid for the upcoming period as set out in the quote.
  • If payment is late, we may pause work and adjust the delivery date accordingly. We do not delete work or take automatic payments without authorisation.

What we expect from each other

We perform the work with professional care, communicate blockers and protect access entrusted to us. You provide required materials, approvals and access on time, name one decision-maker and confirm that you have the right to use the text, brands, images and data you provide.

Timing depends on timely materials and replies. Client delay, scope change or disruption to an external service moves the schedule reasonably. Revision rounds and the approval process are defined in the quote; changes outside scope are new work.

Delivery and acceptance

When work is ready, we ask you to review it against the agreed scope. You should report specific faults or omissions within the review period in the quote. New requests are not faults and are estimated separately.

A site or system is treated as delivered when it is deployed with your approval, when the final package is handed over, or when a reasonable review period passes without a material blocker being reported.

Who owns what

After full payment, you receive the rights to the design, copy and custom code created specifically for the project, to the extent we own those rights and the quote does not state otherwise.

  • Reusable components. Libraries, general modules, internal tools and know-how that existed before the project or are used across projects remain ours; you receive a perpetual, non-exclusive licence to use them within the delivered project.
  • Third-party software. WordPress, plugins, fonts, libraries and external services remain under their own licences.
  • Portfolio. We may show the project name and public-facing work as a portfolio example unless the quote or your written request says not to. We do not publish client data, credentials, confidential figures or screens containing real private data.

Warranty, maintenance and external services

For 30 days after delivery, we correct reproducible faults that make our work fail to match the accepted scope at no extra charge. The warranty does not cover new requirements, changes by you or another party, misuse, missing maintenance, or changes and outages in external services.

Maintenance, backups, monitoring, domains and hosting are separate services only where a quote or active plan includes them. Without such a plan, responsibility for updates, backups and renewals passes to you after handover.

Support scope, maintenance, backups and response arrangements are explained in the Service Levels; the accepted quote takes precedence.

We do not guarantee a particular search ranking, visitor count, sales result or uninterrupted operation of a provider we do not control.

Ending work, cancellation and refunds

You may end a project by written notice. You pay for completed work and non-refundable costs incurred up to the end date. The initial payment is refundable only to the extent it exceeds completed work, irreversibly reserved time and approved costs; where these exceed payments made, the difference is invoiced.

We may end or suspend work for non-payment, prolonged lack of cooperation, unlawful requests, abuse or security risk, normally after giving notice and a reasonable opportunity to correct the issue. We hand over the legally usable work covered by payments made.

Recurring services end under the notice period in the quote; where it is silent, 30 days’ notice applies and the paid period ends without automatic renewal.

If you order as a consumer, mandatory rights and the model withdrawal form are explained in Consumer Rights and Withdrawal.

Confidentiality and personal data

Each party protects the other’s non-public information and uses it only for the project. This obligation continues after the work ends. How we process personal data is explained in the Privacy Policy.

Where we process personal data only on your instructions, the standard terms are in the Data Processing Agreement and relevant providers are identified in the Subprocessor List.

Liability, governing law and disputes

To the extent permitted by law, neither party is liable for indirect damage, lost profit or loss that was not reasonably foreseeable when the agreement was made. Our total liability for a project is limited to the amount you paid us for that project.

These limits do not apply where exclusion is prohibited, including fraud, deliberate misconduct, mandatory personal-data liability or non-waivable consumer rights.

These terms are governed by the law of the Republic of Albania. The parties first try to resolve a dispute in writing and in good faith; after that, the competent courts apply. If you are a consumer and a mandatory rule grants you different rights or jurisdiction, that rule takes precedence.

Changes and contact

The version applying to a project is the one accepted on the quote date; later website changes do not alter active work without agreement. For questions, email [email protected] or message +355 69 635 5589 on WhatsApp.