---
title: "Selectours CRM - agency portal and booking system"
description: "A booking CRM with separate access for office staff and partner agencies, plus an interface for third-party systems."
url: "https://sajdoko.com/case-studies/selectours-crm/"
language: "en"
content_signal: "ai-train=no, search=yes, ai-input=yes"
---
# Selectours CRM

 

A booking CRM with separate access for office staff and partner agencies, plus an interface for third-party systems.

      

## Project details

   Client Selectours - Albanian tour operator   Sector Tourism · group tours and individual packages   Stack Laravel · Livewire · MySQL · token-based API · PWA   Period 2023   Service  [Software development](https://sajdoko.com/services/software-development/)       

## Context

 

Selectours sells tours directly to travellers and through partner agencies. The office needed to manage bookings, confirmations, commissions and payments from these different channels.

   

## What we built

 

We built a CRM for the office and a portal where partner agencies can view tours, enter bookings and download confirmations. An integration added later lets other systems create bookings too.

 

The CRM tracks booking and payment status separately and reports finances by departure. Travellers can check their booking through a private link or QR code.

   

## Outcome

 

The system has been in continuous use since September 2023. We have also upgraded it between major Laravel versions without interrupting the service.

   

## Stack

 

Laravel · Livewire · MySQL · granular roles and permissions · activity log · automated backups · PDF generation · QR codes · Excel export · token-authenticated API · PWA · Albanian and English.

    

## The public portal.

 

The public entry screens on desktop and phone. Internal operational screens are not shown.

     **Partner agency registration**    **Portal login**    **Password recovery**             

## Have a similar project in mind?

 

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